Lead Customer Success Manager

Responsibilities

• Cross-Functional Collaboration: Work closely with sales, marketing, product, support, engineering, and other teams to ensure a seamless customer journey, continuous product improvement, and timely resolution of technical issues.
• Time Management & Communication: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.
• Issue Resolution & Proactive Problem-Solving: Proactively identify and mitigate potential risks before they impact customer retention. Act promptly to resolve critical customer issues and collaborate with relevant teams to ensure fast and effective solutions.

Requirements

• Experience in a SaaS, technology, or customer-facing role.
• Background in the wellness, beauty, or fitness industries is a plus.
• Proficiency in CRM tools and data analytics platforms.
• Why Join Zenoti?
• Be part of a high-growth, innovative company transforming the beauty and wellness industry.
• Work in a dynamic and collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.
• If you're passionate about helping customers succeed, solving complex challenges, and driving impactful change, we'd love to hear from you!
• Apply now and be part of Zenoti's journey to revolutionize the industry.

Benefits

Additional Information

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

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