Workshop Lead - Aviva AutoCare Centre

Responsibilities

• Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standards
• Plan, schedule, and assign work to the team, considering priorities, deadlines, and available resources
• Inspect completed work, identify potential issues, and provide guidance to improve performance
• Find opportunities to promote customer satisfaction and process improvement
• Maintain quality and technical standards within the site
• Enforce safety protocols and procedures to ensure a safe working environment
• Deliver on promises made to customers, ensuring minimal downtime for their vehicles
• Identify and resolve issues and blockages that interrupt the workflow in the workshop
• Oversee training needs, ensuring appropriate training is delivered
• Ensure an appropriate level of resources to meet customer demands
• Make decisions based on knowledge and data
• Conduct performance reviews and develop talent within the team
• Promote Aviva AutoCare Centre v alues and goals

Requirements

• Post-secondary education
• Minimum of 5 years of experience in the auto repair industry
• Prior leadership experience with outstanding coaching skills
• Valid driver's license
• Strong understanding of automotive mechanics and repair procedures
• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
• Strong communication and conflict resolution skills
• Excellent customer service skills
• Ability to diagnose and resolve mechanical issues, identify root causes, and develop solutions
• What You'll get:
• The salary band for this position ranges from $90,000 to $120,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Medical and dental benefits
• Eligibility for annual bonus - actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre
• Various retirement savings options including participation in optional group RRSP
• Competitive vacation package
• We offer exceptional career development opportunities
• We'll support your professional development and education
• Uniforms will be provided based on your role
• Clean and safe work environment, including on site showers and break room
• Aviva Canada/Aviva AutoCare Centre may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. This is a new position which has been posted externally.
• #LI-MP1 #LI-Onsite

Benefits

Additional Information

Individually we are people, but together we are Solus Canada . Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence . Backed by one of Canada's leading insurance brands the Aviva AutoCare Centre , powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We're not just fixing vehicles - we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before . Why Join Us? Be part of a visionary team challenging traditional ways of working Work in a brand-new facility equipped with state-of-the-art tools and technology Enjoy a healthier, more comfortable work environment with modern amenities Help shape the autobody shop of the future We are looking for an experienced Workshop Lead to supervise the activities of a team of auto body technicians at our Aviva AutoCare Centre located in Mississauga . In this role you will coordinate daily operations to ensure flawless workflow, maintaining and exceeding quality standards, and driving continuous improvement in team performance. You will play a pivotal role in fostering a collaborative and high-performing environment, ensuring that every repair meets the highest standards of excellence for Aviva's customers. Does this sound like an exciting challenge? Come join our team! Be a part of this milestone as we embark on this ground-breaking journey together!

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