VP, General Manager

Requirements

• Responsibilities Include, But Are Not Limited To:
• Partner Net Promoter Score
• Key Drivers: Strategic Relationship Management, Executive Stakeholder Engagement, Proactive Communication & Resolution, Risk Mitigation
• Serve as the primary relationship manager for partners, building deep, trusted partnerships with Dean/Provost-level and other senior leaders.
• Act as the escalation point for complex issues, ensuring timely resolution and maintaining a high level of partner satisfaction.
• Maintain awareness of partner sentiment through regular check-ins, feedback loops, and proactive communication, driving continuous improvement.
• Understand and address partner concerns swiftly to preserve long-term collaboration and satisfaction.
• Revenue and Pipeline Sales
• Own accountability for revenue growth and performance across alternate credential partner portfolios.
• Monitor financial health and revenue-driving metrics across all partner portfolios to ensure consistent, sustainable growth.
• Leverage data to identify opportunities for upselling, cross-selling, and optimizing ROI.
• Lead the identification, development, and closing of new product opportunities together with partner leadership. Work collaboratively with BD to drive net new partner opportunities.
• Collaborate cross-functionally to support business development activities, ensuring alignment with market trends and partner goals.
• Drive pipeline growth through strategic insight into competitive positioning and academic innovation.
• Portfolio Management & Contracting
• Strategically manage the health and performance of the partner's portfolio, with a focus on growth, innovation, and long-term sustainability.
• Regularly review portfolio metrics and performance data to drive improvements and inform strategic decisions.
• Align product offerings with partner strengths and market demand to optimize enrollment and academic quality.
• Own the strategic development, review, and negotiation of partner contracts to ensure alignment with 2U's business objectives and the partner's goals.
• Ensure adherence to contractual obligations and manage renewals, amendments, and expansions to support long-term partnership viability.
• Mitigate risk by maintaining oversight of compliance and identifying potential contractual challenges early.
• Deliver Growth Lever Framework (GLF) Strategies
• Work with the overall Partnerships org and cross-functional teams to design, implement, and continuously evolve GLF strategies in close collaboration with university stakeholders to unlock sustainable program and revenue growth.
• Lead cross-functional planning efforts, ensuring seamless alignment between GLF strategies, partner goals, and internal operational priorities.
• Stay ahead of educational trends and competitive dynamics to inform strategic pivots, enabling the timely adaptation of GLF approaches to meet evolving market demands.
• Champion and support the execution of strategic revenue-driving initiatives, ensuring internal teams are equipped to land and scale impactful GLF programs.
• Focus GLF execution on measurable outcomes that enhance the value delivered to partners, supporting long-term institutional success.
• Things That Should Be In Your Background:
• Bachelor's degree required; Master's preferred
• Demonstrated expertise and capability to drive strategy and growth concepts, practices and procedures
• 7-10 years' experience managing external clients/partners and leading large scale internal operations
• Record of success with entrepreneurial approach to building and sustaining effective partnerships and business operations in both dynamic matrix environment and established environment
• Other

Benefits

Additional Information

At 2U, we are all in on purpose. We are motivated by our mission - to make learning limitless- and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings - from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

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