Training Specialist I

Responsibilities

• Conduct successful classes (in-person and virtual) on assigned Premera operational systems including but not limited to customer service and claims processing.
• Use effective presentation techniques and methods suitable for adult audiences.
• Collaborate effectively with peers within the training department to ensure successful class delivery.
• Foster strong working relationships with Team Leaders and Technical Support Staff.
• Responsible for thorough preparation prior to and throughout the duration of classes, including reviewing training materials, planning activities, and updating examples as necessary.
• Maintain proficiency levels on technical platforms as well as all lines of business through continuous learning.
• Effectively communicate with business partners and leaders throughout the training delivery process, including expectation meetings, daily status reports, and post-graduation debriefing.
• Review, audit and provide feedback on trainees' work on activities including but not limited to claims processing, telephone conversations or correspondence.
• Assume a leadership role within the classroom by monitoring attendance, testing productivity and accuracy levels, addressing individual or team behavioral issues, providing accurate and appropriate feedback to trainees and elevating performance issues to the appropriate management team.
• Collaborate with customers to evaluate and address specific training needs.
• Perform other duties as assigned.

Requirements

• Associate's degree or two years' work experience. (Required)
• Two years of Premera experience in a customer-facing role or at least 2 years' experience in a training or public speaking role. (Required)
• Proficient knowledge of Microsoft Office products including software revisions, technical changes and trends. (Required)
• Prior experience within Premera's Customer Service teams. (Preferred)
• Prior experience within Premera Operations. (Preferred)
• Track record of continuous learning. (Preferred)
• Experience with instructional design creation, delivery and implementation. (Preferred)
• What you will gain:
• Build experience delivering training to adult learners in both virtual and in-person settings.
• Strengthening presentation, facilitation, and communication skills across diverse teams.
• Gain hands-on exposure to operational systems, processes, and performance metrics.
• Develop partnerships with leaders and subject matter experts to support business success.
• Physical Requirements :
• Premera total rewards
• Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physica

Benefits

Additional Information

Workforce Classification: Telecommuter Join Our Team: Do Meaningful Work and Improve People's Lives Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. It's this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ . The Training Specialist I will help Associates meet the goals of Premera Blue Cross by giving them the opportunity to achieve optimum productivity through successful technical training. The incumbent is responsible for delivering effective training on Premera's operational systems. Some travel to branch offices may be required.

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