Hotel Service Manager

Benefits

Additional Information

Determine staffing and work-requirements across the Lobby Service (Guest Service Agents, Porters, Car Park Attendants, Front Office All Rounders), and allocate duties to meet service and occupancy demands. Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused. Collaborate with Heads of Department to coordinate cross-training and deliver a unified guest experience. Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times. Uphold and enforce safety regulations and standards - champion a culture of health & safety across the team & Hotel. Oversee the day-to-day operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction. Engage with the team: conduct regular check-ins, resolve grievances, foster open communication and build a strong, high-performing culture. Step into front-office duties to support the guest-facing team and ensure seamless guest arrivals, check-in/out, and overall reception operations. Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs. Minimum of two years experience in a hotel management. Diploma in Hotel or Motel Management (preferable not mandatory) Strong leadership skills with the ability to make quick, effective decisions. A customer-focused mindset, ensuring outstanding guest experiences. Tech-savvy and adaptable to new systems and platforms. Detail-oriented, proactive, and results-driven.

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Company Intel

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