Senior Director, Product Management - VetConnect PLUS

About the role

VetConnect PLUS is the most widely adopted veterinary diagnostics platform in the industry, used by over half of all U.S. veterinary practices and expanding globally. It sits at the center of the diagnostic workflow, connecting veterinarians to lab results, patient insights, and clinical decision support in ways that directly shape how care is delivered every day. That foundation is something most companies would envy. Now we're building on it, across three dimensions at once: Shape a new organization. We've created a new CAG Diagnostic Software organization that, for the first time, brings together product teams spanning VetConnect PLUS, VetLab Software, MyIDEXX & CIAM, eCommerce, and Reference Lab digital experience. You'll help define how this organization operates and evolves, organizing around the domains that matter most to our customers. Reimagine the customer experience. VetConnect PLUS is foundational to a broader vision: a world-class, integrated diagnostic experience worthy of a world-class veterinary diagnostics company. With these teams united, we have an opportunity to converge capabilities that were built in parallel, simplify the architecture, and deliver the coherent experience our customers expect. Transform the craft. The era of bloated backlogs, over-refined user stories, and endless discovery cycles is over. We need a product leader who leverages AI and automation to fundamentally rethink how product management is practiced, making teams radically more efficient while raising the quality of what they deliver. If you're energized by meaningful complexity, real customer impact, and the chance to build something better while it's already in motion, this role offers a rare combination of scale, responsibility, and transformation. You'll own VetConnect PLUS, a mission-critical product that tens of thousands of practices depend on every day. This product must continue to deliver speed, clarity, and clinical confidence while it evolves. You'll lead an experienced, passionate product team and be accountable for global product strategy, roadmap execution, product performance, and platform adoption. You'll also be a key member of the CAG Diagnostic Software leadership team, a group that is deeply invested in transformation and people leadership. Every leader on this team is expected to lean into the broader vision, not just their own product area. You'll operate in a product, engineering, and UX trifecta with your engineering and design co-leads, with shared ownership of strategy, execution, and outcomes. And you'll work with a leader who is invested in your growth and wants a thought partner with conviction, not someone who waits for direction.

Responsibilities

• Shape the future experience. Position VETCONNECT PLUS as a foundational layer
• within a broader integrated diagnostic ecosystem. Contribute to a more seamless,
• connected customer experience across IDEXX systems, working with a leadership team that shares that ambition to imagine what a world-class integrated experience looks like.
• Model the trifecta partnership with your engineering and UX co-leads at every level. Co-shape solutions early rather than relying on detailed handoffs. Shared goals, joint decisions, mutual accountability. Product, engineering, and design operating as one unit.
• Own business outcomes including global adoption, utilization, customer satisfaction, and revenue contribution. Partner with commercial and GTM teams to drive product- market fit and growth. Translate complex inputs into focused, high-impact product decisions.
• Lead through complexity and ambiguity. Navigate a complex ecosystem of systems, data, and dependencies. Drive clarity where ownership or direction is not fully defined. Act as a thought partner in evolving how the organization works.
• Build and develop exceptional talent. Lead and develop a team of product managers with strong expectations for ownership, clarity, and accountability. Attract and grow top product talent. Develop your team for the roles that are coming, not just the roles they're in today.

Requirements

• An AI-Native Product Leader
• You will use AI to transform how product management is practiced. Yo

Benefits

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Company Intel

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