Senior Associate - Strategy & Performance

About the role

As the Strategy and Performance Senior Associate, you will play a key role in shaping the strategies that drive customer value, retention, and growth across AGL's Residential and SME customer base. Working within the Customer Value Optimisation (CVO) team, you will help unlock commercial opportunities through data-driven insights, strategic planning, and performance analysis. You will lead and support strategic initiatives, translating complex quantitative and qualitative data into clear, actionable recommendations. Partnering with stakeholders across Customer Markets and the broader business, you will influence decision-making, support business planning, and drive alignment on key priorities. This role offers the opportunity to make a tangible impact on customer outcomes, business performance, and the long-term value of AGL's customer portfolio.

Responsibilities

• Shape the Strategy - Help define and evolve the Customer Value Optimisation (CVO) roadmap, identifying high-impact opportunities that drive customer value, business growth, and strategic outcomes.
• Lead Strategic Initiatives - Drive the delivery of key cross-functional projects and customer process improvements, turning strategy into measurable business results.
• Unlock Insights Through Data - Use data, analytics, and market intelligence to identify trends, opportunities, and risks, translating insights into clear recommendations that influence business decisions.
• Drive Performance & Decision Making - Define and monitor success metrics, optimise reporting and dashboards, and provide visibility of performance to support informed, data-driven decisions.
• Influence Through Communication & Stakeholder Engagement - Create compelling business performance and strategy updates, partnering with stakeholders across Customer Markets and the broader business to align priorities and drive outcomes.
• About you:
• Demonstrated experience in strategy, business planning, data analysis and market research.
• Strong financial modelling skills with proficiency in relevant software.
• Excellent communication and presentation skills.
• Experience leading cross-functional strategic initiatives from concept through to implementation and benefit realisation.
• Results driven with a focus on achieving key performance indicators.
• At AGL, we offer a wide range of benefits including:
• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.
• *Benefits may change over time and vary based on role type and location.
• Inclusion at AGL
• We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
• AGL is proud to be a WORK180 Endorsed Employer for All Women.
• Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
• The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .
• AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
• Location
• Docklands VIC 3008
• Job Family Group
• Product Management - Group

Benefits

Additional Information

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career. Join the change. Electrify your future.

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