Senior Director Operations - EMEIA

Responsibilities

• The duties and responsibilities of this position consists of, but are not limited to, the following:
• Lead and scale EMEIA operations, ensuring consistent execution of the global operating model across multiple countries and markets
• Drive operational transformation initiatives focused on efficiency, quality, standardization, and continuous improvement
• Partner closely with leadership to align operational capabilities with company strategy
• Translate global objectives into clear regional priorities, execution plans, and measurable outcomes
• Establish, deploy, and monitor key operational KPIs across EMEIA, ensuring accountability and sustained performance
• Champion data ‑ driven decision ‑ making by leveraging analytics, automation, and technology to improve operational outcomes
• Lead complex, cross ‑ functional initiatives, ensuring effective change management, communication, and stakeholder alignment
• Strengthen collaboration between regional and global operations teams, reinforcing a "one EMEIA" mindset while aligning with global standards
• Oversee operational readiness to support growth, transformation initiatives, and ongoing business change
• Act as a senior operations partner to global leadership, providing insight, recommendations, and progress updates on regional performance and transformation effort
• Lead and develop multi ‑ regional operational teams, fostering a culture of accountability, collaboration, and continuous improvement
• Strengthen leadership capabilities across the region through coaching, performance management, and targeted development
• Identify skill gaps and succession needs, partnering with HR and functional leaders to build sustainable talent pipelines
• Promote an inclusive, high ‑ performance culture aligned with company values and Robinson Behaviors
• Encourage knowledge sharing and best ‑ practice adoption across countries and teams

Requirements

• Required:
• Minimum 10 years of leadership experience in operations within a complex, multi ‑ country environment, within logistics
• Bachelor's degree from an accredited college or university
• Proven track record of leading large ‑ scale operational transformation and change initiatives
• Strong operational mindset with the ability to translate strategy into execution
• Excellent communication skills, with experience presenting to and influencing senior leadership
• Willingness and ability to travel across EMEIA as required
• Preferred:
• Experience working within global operating models
• Experience managing and influencing senior stakeholders across regions and functions
• Strong analytical orientation, with demonstrated experience leveraging data, insights, and technology to drive operational improvement
• Demonstrated ability to lead through ambiguity and drive alignment across diverse teams and cultures

Benefits

Additional Information

C.H. Robinson is currently seeking a Senior Director Operations - EMEIA, to be based in Aalsmeer, the Netherlands, or Hamburg, Germany. As Senior Director Operations - EMEIA, you will play a pivotal role in scaling, transforming, and leading operations across Europe, Middle East, India and Africa. Reporting to the Global Vice President Operations, this position is a key driver of operational excellence, network performance, and regional alignment, translating global strategy into consistent, high ‑ impact execution across multiple countries. This role is primarily operational in nature, with a strong transformation mandate. The Senior Director will partner closely with senior stakeholders to modernize operating models, drive efficiency, and deliver a best ‑ in ‑ class customer experience across EMEIA. If you believe your experience aligns with this role, we encourage you to submit your application!

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