Talent Acquisition Manager

About the role

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail. We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together. For more information about Ten, please check out our Welcome to Ten video and this article . The role We are looking for a Talent Acquisition Manager to join us in London. This is an exciting opportunity for a recruitment professional who thrives in a fast-paced environment and is passionate about attracting exceptional talent, delivering outstanding candidate experiences, and helping shape the future workforce of our business. In this role, you will be working on a diverse array of roles across multiple sectors. You will be responsible for recruiting across our global offices but will predominantly focus on hiring into the region's largest sites (Cape Town, London and Switzerland). You will act as a trusted recruitment partner to our London-based Executive Committee, leading hiring initiatives across all levels of the organisation, including senior leadership and C-suite appointments. Key responsibilities: Talent Attraction & Sourcing Create engaging job adverts and compelling candidate communications that showcase our employer brand. Develop and maintain job descriptions and role specifications in partnership with hiring managers. Advertise vacancies across appropriate channels including job boards, social media, referrals, networking events and specialist organisations. Proactively source and engage high-quality candidates through LinkedIn, talent databases and other sourcing channels. Build and maintain talent pipelines for critical and future business needs. Network with prospective candidates and act as an ambassador for the company, promoting the benefits of joining our team. Manage internal recruitment campaigns, employee referral programmes and internal mobility opportunities. Recruitment Delivery Manage the full recruitment lifecycle from vacancy briefing through to offer acceptance and pre-employment screening. Own candidate management through our Applicant Tracking System (Workable), ensuring a seamless candidate experience. Screen applications, conduct telephone/video interviews and support hiring managers throughout assessment and interview stages. Coordinate recruitment activities including assessments, interviews and stakeholder feedback sessions. Ensure candidates receive timely communication throughout the recruitment process. Support offer management and salary negotiations while ensuring expectations are clearly communicated. Partner closely with People Experience and HR colleagues to ensure smooth onboarding transitions. Stakeholder Partnership Build strong relationships with hiring managers and business leaders across the organisation. Create recruitment plans for vacancies, including timelines, assessment methodologies and hiring milestones. Provide regular recruitment updates and market insights to key stakeholders. Partner closely with colleagues across the global recruitment team to share best practice and support business objectives. Employer Branding & Recruitment Marketing Design, plan and deliver employer branding initiatives to enhance our reputation as an employer of choice. Support recruitment marketing campaigns across digital and social channels. Work with external advertising platforms to maximise candidate attraction and campaign performance. Ensure all vacancy information is accurate and up to date across careers sites and recruitment channels. Recruitment Operations & Reporting Monitor and manage recruitment costs, identifying opportunities to improve efficiency and reduce agency spend. Manage relationships with external recruitment agencies and recruitment partners. Support Preferred Supplier List (PSL) management, including supplier p

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