Senior Manager, Global Strategic Accounts Customer Success

About the role

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as an executive leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One. Key Exciting Responsibilities: Develop and own the Strategic Accounts Customer Success playbook while leading a global team to deliver outstanding experiences. Partner with leadership across Sales, Product, and Support to identify and address process gaps, ensuring a customer-centric experience. Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients. Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value. Essential Skills & Experience: Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment. Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale. Strong understanding of high-value touch points including Executive Business Reviews. Proficiency in Salesforce and G-Suite. Bonus Points: Experience in the construction industry with a vision for solving its unique challenges. Global leadership experience in a customer-facing or professional services capacity. Logistics: Location : Atlanta, GA; Westminster, CO, Lake Oswego, OR Travel Requirement: 30% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. - You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. - Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. - Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Customer Success, SaaS, Leadership, Strategic Accounts, Construction, Salesforce, Customer Retention, Enterprise Sales, Customer Engagement, Account Management Why You'll Love Working With Us At Trimble , we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-au

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Additional Information

Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.

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