IT Support Technician

Requirements

• Education: Associate Degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted. Industry-recognized certifications from CompTIA and Microsoft are an asset.
• Experience: 0-1 year of experience in system administration, IT infrastructure, or related fields.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.
• If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.
• Canada: Title for the position will be in accordance with applicable national and local laws.

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The IT Support Technician provides first-level technical assistance to employees, ensuring smooth and efficient use of systems, software, and hardware. This role supports daily operations by troubleshooting technical issues, assisting with basic system setups, and coordinating with higher-level support teams to maintain a productive and secure IT environment. This position is 5 days a week onsite during regular business hours. DUTIES AND RESPONSIBILI TIES include, but are not limited to: Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access. Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding. Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements. Track open tickets and confirm issue resolution to ensure accountability and closure accuracy. Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction. Collaborate with higher-level support teams to escalate and resolve complex issues effectively. Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity. Provide input on IT infrastructure planning to contribute to improvements within the local business unit. Reporting to IT Systems Technician - Team Lead or IT Operations Manager Other duties and responsibilities as assigned

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