Mekong Cross-border Transport Manager

About the role

Maersk is a global leader in integrated logistics and has been an industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Responsibilities

• 1/ Drive Cross-border functional outcomes
• Execute cross-border solutions in a reliable, predictable and efficient manner
• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.
• Monitor service quality of Cross-border across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.
• Work with internal stakeholders to fine-tune all facets of running Transport Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.
• Oversee all operations related to business controls and ensure that evidence is timely submitted
• Actively monitor cross-border metrics and drive the team towards achieving excellence
• 2/ Develop and sustain a capable Cross-border team
• Build teams - directly or through team managers - with a strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC
• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.
• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.
• 3/ Drive Cost to Serve focus
• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.
• Manage Cross-border capacity according to demand; plan for an optimal mix of local Delivery team, GSC and 3rd party operations.
• Actively monitor and manage the volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion
• Constantly feed timely market and customer information back to Product and Sales.
• KEY REQUIREMENTS
• At least 10 years' professional experience in a similar role(s) in the logistics and services industry.
• Excellent knowledge and practical experience of Cross-border Transportation between Vietnam and neighbouring countries.
• Language proficiency: Professional English level.
• Chinese proficiency is a big plus.
• Strong leadership with a proven ability to build and nurture high-performing, cohesive teams, fostering a culture of collaboration, empowerment, and shared accountability.
• Comprehensive knowledge of transport operations and product portfolios, enabling strategic alignment with company objectives.
• Exceptional customer-centric mindset, with a steadfast commitment to delivering superior service and fostering long-term client relationships.
• Astute stakeholder management capabilities, adept at navigating complex relationships and securing cross-functional alignment.
• Strong commercial acumen and cost-awareness, consistently demonstrating prudent resource allocation and financial stewardship.
• Relentless results orientation, wit

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