Technical Support Engineer

Requirements

• Education
• Bachelors degree in related field.
• Years of Related Experience
• Years of experience 2 to 4 years
• Physical Requirements
• Work Conditions
• This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Benefits

Additional Information

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Job Description - First line of support to answer customer inquiries and issues - Ensure our applications are running smoothly for multiple jurisdictions and sites - Ensure data transfer processes are running as expected - Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. - Interact with internal and external teams on a regular basis - Proactively design and implement best practices for systems support and performance - Position will have tasks to perform outside of business hours on nights and weekends - Provide lottery software application operation and support for customers - Track and ensure the continuity of issue resolution and other tasks - Handle, register, follow up and resolve incoming service request and incidents - Monitor lottery system components and events - Constant communication and support to other involved resolver units and partners - Participate in calls in case of outage - Create reports Required BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 4 years of experience Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL) Ability to manage a production platform Can work solo or in small teams with minimal guidance Windows server and Active Directory experience Has a flexible and dynamic skill set and can work on various facets of a project Basic release management Experience of operation and support of complex IT applications and systems Basic knowledge of Linux and Windows systems Previous experience in working according to ITIL based processes and functions

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