Senior Team Leader (Voice)

Responsibilities

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Empower team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Create a pleasant working environment that inspires the team.

Requirements

• Proven leadership experience in a BPO Healthcare set-up for 3 years and up.
• Experience as a Senior Team Lead in a BPO set-up
• Proven knowledge of ASA, CSAT, AHT
• Bachelor's degree required
• Excellent people management
• Excellent communication Skills
• Demonstrable analytical skillset
• Organized & Self-Motivated
• Results-Oriented
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Set goals for the team to achieve.
• Understand and communicate all the organization's items, activities, processes, and standards to the team.
• Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
• What's in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
• Visit us on Facebook: https://www.facebook.com/r1rcmphilippines
• #R1Philippines #AllTogetherBetterinR1PH

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