Client Operations Delivery Manager

Responsibilities

• Design and refine the operational frameworks that govern how sales teams access Demo Loan Services assets, ensuring seamless integration into daily workflows.
• Develop robust communication strategies to translate complex operational updates into actionable insights for the global sales organization.
• Utilize data analytics to identify bottlenecks within the sales support lifecycle, driving root-cause analysis and implementing long-term process enhancements.
• Act as the primary voice of the field within internal project teams, ensuring that system and process changes are tightly aligned with sales priorities.
• Lead global initiatives to increase operational maturity, ensuring that new processes are adopted effectively and consistently across the organization.

Requirements

• 5+ years of professional experience in sales operations or customer-facing business roles.
• Proven track record in project management or team leadership, with the ability to manage complex, cross-functional initiatives.
• Exceptional ability to synthesize complex information into clear, executive-level messaging.
• Demonstrated success in redesigning workflows and leveraging technology to automate manual tasks.
• Proficiency in data analytics tools (e.g., Excel, Tableau) to drive evidence-based decision-making.
• Strong interpersonal influence and the ability to build credibility across diverse, global teams.
• Direct experience working with Cisco's sales enablement platforms or Demo Loan Services (DLS) infrastructure.
• Strategic mindset with a focus on building scalable solutions for high-growth environments.
• Experience in change management, specifically in driving the adoption of new operational processes.
• A proactive, "can-do" mindset with a passion for continuous improvement and operational excellence.
• Why Cisco?
• We are Cisco, and our p

Additional Information

The Client Operations Manager runs, supports, or enables commercial transactions for Cisco's customers, partners, or internal stakeholders. He/She specializes in one or more areas of the end-to-end commerce process. The Client Operations Manager drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality. Ensure that Cisco's customers', partners' and internal stakeholders' transactions are executed seamlessly, with a constant focus on customer experience. Identify opportunities to streamline, automate or outsource segments of Cisco's commerce processes or internal processes. Enable clients to do business with Cisco more easily thru self-serve options, training. Perform data analysis using specialized domain knowledge and business expertise. Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoid future issues and maintain data quality. Identify problems that impact ability to deliver, ability to achieve margins, or are areas of inconsistency in the business. Develop recommendations for new business processes and adaption of business tools in support of changes. Work with stakeholders to enable them to more smoothly perform transactions and conduct business with Cisco. Leads the engagement with strategic vendors and drives their performance management. Meet the Team Cisco is a global leader in technology, driving the future of the internet and connecting the world through innovation. Our team serves as the strategic bridge between the global sales organization and the operational infrastructure that powers our Demo Loan Services (DLS) program. We architect the frameworks that enable sales teams to leverage critical assets effectively, ensuring that our field representatives have the resources they need to succeed in a competitive landscape. As a team of process-oriented leaders, we thrive on building scalable solutions and fostering cross-functional partnerships that drive business growth. We are passionate about transforming complex operational requirements into streamlined, actionable workflows that enhance the overall customer experience and support our mission to connect people, devices, and systems.

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