Copy of Technical Delegate / Flying Doctor (m/f/d) - East Anglia
External
Msxinternational · Cambridge, UKFull-timeOn-site2d ago
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Responsibilities
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement
- What you bring
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
- Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
- Language
- Working proficiency in English required (written and spoken)
- Additional European languages are a plus
Benefits
Hybrid working (field + home office)Competitive Salary - up to £44 000 depending on experienceCompany LaptopCompany CarPro Rata Retention BonusOther company benefits include: 25 days annual leaveCompany contributory pension planCash back health care schemeLife assuranceCar salary exchange schemePotential to progress within the company, with global opportunities updated regularly.About MSXMSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries .Health insurancePaid time offRemote work optionsPerformance bonusParental leave
Additional Information
We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs .
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