Digital Solutions Executive

About the role

Job Purpose - Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives. Job Duties and Responsibilities - Primary Duties and Responsibilities - Implementation and Maintenance of the Charity Management System Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity. Gather and analyse business requirements for the implementation and enhancement of new systems. Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement) Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met. (keep system up to date) Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction. Secondary Duties and Responsibilities - Data Analytics and Insight Generation Conduct data analysis for case management, budget management, and charity services to generate actionable insights that support informed decision-making and continuous improvement. Additional Responsibilities - Routine and Ad Hoc Operational Support Provide operational support and undertake other duties as assigned by the supervisor. Job Requirements - Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience. Experience in VWO-related work is advantageous. Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement. Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress. Proficiency in Power BI, including the ability to develop interactive reports and dashboards, create meaningful data visualizations, and support data-driven decision-making. Soft Skills Problem-solving skills, with the ability to apply structured methodologies to analyse issues, identify root causes, and develop effective solutions. Demonstrate adaptability and change management capabilities to effectively support departmental initiatives, process improvements, and organizational transformation. Self-directed learning mindset, with a proactive approach to acquiring new knowledge and skills. Strong communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders.

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