Senior Manager Sales Commissions Operations

About the role

The Sr. Manager, Sales Commissions Operations is a key leadership role responsible for building, scaling, and leading a newly established Sales Commissions Operations function. This role oversees the full operational lifecycle of monthly and quarterly commissions calculations, data validation, issue resolution, payout accuracy, and coordination across multiple teams including Sales, Finance, HR, Payroll, Legal, and Technology. This leader will define operational processes, establish SLAs and controls, build core operational infrastructure, and stand up a high-performing team from the ground up. The Sr. Manager will directly lead the commission operations team, ensure data integrity and compliance, and drive continuous improvement, automation, and operational excellence.

Responsibilities

• Operational Leadership & Process Ownership
• Stand up and operationalize a new Sales Commissions Operations function including defining workflows, SLAs, SOPs, intake processes, and operational rhythms
• Own the end-to-end commissions calculation lifecycle across monthly and quarterly payout cycles, ensuring accuracy, timeliness, transparency, and compliance
• Manage data intake, validations, processing, adjustments, exception handling, and payout preparation
• Establish internal controls and ensure compliance with audit and SOX requirements
• Create and maintain documentation including process maps, runbooks, playbooks, and standard operating procedures
• Team Leadership & Development
• Directly manage and develop a new team including the Senior Sales Commissions Plan Analyst, Sales Commissions Analyst, and Sales Commissions Coordinator
• Create a strong team culture focused on accuracy, accountability, transparency, and continuous improvement
• Set clear performance expectations, KPIs, and developmental pathways for each team member
• Oversee capacity planning, workload distribution, training, and professional development initiatives
• Cycle Management & Data Governance
• Lead pre-processing activities including transaction validation, crediting checks, hierarchy alignment, and quota ingestion
• Oversee reconciliation of system-calculated payouts against inputs and plan rules
• Manage exceptions, adjustments, escalations, and approval routing
• Ensure rigorous data governance including source-of-truth adherence, validation protocols, and data integrity checks
• Partner with Systems Administration to support UAT, enhancements, break/fix issues, and platform stability
• Issue Resolution, Communication & Support
• Lead the resolution of escalations, disputes, and payee inquiries in partnership with Sales Operations, HR, and Payroll
• Provide timely cycle status updates, resolution tracking, and communication to cross-functional partners
• Collaborate with Governance & Policy for consistent plan interpretation and policy compliance
• Develop communication templates, FAQs, and cycle summaries for statements and process updates
• Cross-Functional Partnership
• Partner with Sales, Finance/FP&A, HR, Payroll, Legal, RevOps, and Technology to support plan execution, staffing changes, quota updates, and operational requirements
• Provide operational feasibility assessment for plan design and policy changes
• Support Finance and Leadership with reporting for accruals, forecasts, and cost-of-sales modeling
• Reporting & Analytics
• Create and maintain dashboards and reporting for cycle performance, timeliness, dispute trends, accuracy/error rates, SLA adherence, and productivity metrics
• Provide operational insights to leadership highlighting risks, root causes, and improvement opportunities
• Support Governance & Policy with reporting related to compliance, exceptions, and audits
• Continuous Improvement & Automation
• Identify workflow inefficiencies and implement process redesign, automation, and standardization
• Partner with Systems Admin and Technology teams to implement automation for calculations, workflows, reconciliation tools, and dashboards
• Drive operational excellence initiatives aimed at scaling the commissions function for future growth and complexity

Requirements

• 7+ years of experience in Sales Commissions Operations, Revenue Operations, Finance Operations, or equivalent
• 3+ years people management experience leading analysts, specialist

Additional Information

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

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