Account Engagement Manager

Responsibilities

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach.
• Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach.
• Identify growth opportunities and expansion signals, including cross-sell and increased product usage.
• Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios.
• Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights.
• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
• Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies.
• Support inbound customer needs and respond to key signals with timely, relevant outreach.
• Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.

Requirements

• 2-4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role.
• Experience managing large customer portfolios in a scaled or tech-touch model.
• Strong understanding of customer lifecycle, adoption, and retention drivers.
• Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale.
• Highly data-driven, with the ability to interpret customer signals and translate them into actions.
• Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows.
• Strong organizational skills and ability to prioritize across many accounts simultaneously.
• Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.
• Experience working with SMB customers, particularly in cross-border payments, fintech, or ecommerce .
• Familiarity with tools like Salesforce, Salesloft, or customer engagement platforms.
• Experience with data analytics or BI tools .
• Background in payments, banking, or financial services .
• #LI-FD1
• The Payoneer Ways of Working
• Act as our customer's partner on the inside
• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.
• Continuously improve
• Always striving for a higher standard than our last.
• Build each other up
• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

Benefits

Additional Information

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary: We're looking for an Account Engagement Manager (AEM) to support our scaled Customer Success model in the US market. This role is designed to drive proactive, playbook-led engagement across a large portfolio of SMB customers, helping them adopt, grow, and realize value from Payoneer's fast, flexible, secure, and cost-efficient global payment solutions. The AEM operates within a mass-engagement model, leveraging automation, customer signals, and data insights to deliver timely and relevant outreach. This role focuses on adoption, early-stage growth, retention, and light cross-sell, while identifying high-potential accounts for deeper engagement by Customer Success Managers (CSMs). Location: Tampa, US | Remote | Full-Time

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