Sr. Director, Retention Programs

About the role

The Global Retention Programs team are experts in ensuring that Gartner's largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders and also plays a critical role in providing Gartner's Operating Committee with regular recommendations, insights and opportunities to shape the company's retention and growth strategy.

Responsibilities

• Lead cross-functionally to improve retention and growth within Gartner's largest, most strategic accounts
• Lead the Asia Pacific Japan and Emerging Markets GRP teams, effectively coaching them to continuously develop and drive globally consistent best practices
• Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex account scenarios
• Lead strategic projects and initiatives, with insights to the Operating Committee
• Influence senior leaders within Gartner, with regular interactions across Sales, Service, Conferences, Product and other business units
• Challenge team to innovate client-facing processes, deliverables, and advise on successful strategies to influence account team actions and success rate with clients

Requirements

• Bachelors required, MBA or master's degree preferred.
• 12+ years relevant business experience including successfully leading strategic transformation initiatives, plus:
• 5+ years Business Transformation experience working with senior executives
• Previous leadership experience. Strong connector of people, concepts, and applications.
• Must be high energy and highly motivated individual; goal and results oriented, demonstrates a bias for action and disciplined execution.
• Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment.
• Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.
• Able to translate complex concepts simply and distil key "so what's" for an array of stakeholders.
• Ability to toggle between strategic considerations and tactical implications, helping to deliver the approach and execute to create specific deliverables.
• Strong and effective communication skills; ability to present to senior leaders, as well as peers in a clear manner, fostering dialogue and helping to drive decisions.
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
• Gartner is the world authority on AI
• What do we offer?
• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the fle

Additional Information

Sr Director, Retention Programs

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at gartner? Share your experience