Commercial Services Specialist II (Manheim)
External
Cox Automotive · Ocoee, FLFull-timeRemote2w ago
AuditingExcel
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About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are tran
Requirements
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
- OR 5 years' experience in a related field.
- Ability to work in a fast-paced environment, receptive to change and able to multitask.
- Prior clerical or administrative experience required.
- Proficient in Microsoft Excel required.
- Commitment to providing excellent customer service required.
- Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Communications and Organizational skills required.
- Drug Testing
Benefits
Job DescriptionJob Description:Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.Manage account relationships, maintaining effective communications and ensuring customer requirements are met.Maintain vehicle files; verify title information; log in titles when received; create and file in folders. Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account.Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system.Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.Communicate with Transportation department to arrange required transportation or obtain information including transportation condition reports, bills, etc. Pull transmitted transportation charges as needed.Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.Seek floor price information from account representative and enter it into computer system.Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary.In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle.Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.Remote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day
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