Director of Housing Choice Voucher Tenancy for the Division of Tenant and Owner Resources

About the role

About HPD, the Office of Housing Access and Stability: About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. Your Team: The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. Your Impact: HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Enhanced Voucher, and Emergency Housing Voucher (EHV) programs. HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; coordinating with various DTOR units to manage tenant moves and transfers; approved rent increases; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal. Your Role: HPD seeks a candidate for the position of Director of HCV Tenancy within the Division of Tenant and Owner Resources (DTR). The selected candidate will oversee and manage the day-to-day operations related to case management within HPD's Section 8 program, as well as other rental subsidy programs. The selected candidate will develop and implement strategies to maintain an annual recertification overdue rate of no more than 5% through timely processing and effective case management. Improve productivity and staff development, and manage relationships with owners, managing agents and other external stakeholders. He/she will be responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service. The HCV Tenancy unit has approximately 100 staff members in total; with the goal of ensuring tenants retain their housing subsidy. The Director will provide overall direction to the unit and directly supervise a team of Deputy Directors and Project Managers who oversee multiple case management teams and provide support and guidance to the unit. The teams are responsible for all aspects case management including interim certification, annual re-certifications, data entry of required information, and general communication with tenants, owners and others via telephone, e-mail, mail, and virtual or in-person meetings (on and off-site). The selected candidate will have excellent problem solving and critical inquiry skills to ensure maximum productivity and best practice standards are upheld. The candidate will assist in the integration and implementation of policies and procedures and will need to creatively balance customer service goals with Federal program requirements. He/she will be responsible for coordination of relevant operations and special projects with other units within the Division and throughout the agency. He/she will also liaise with the public and represent the Unit, Division or Agency at a variety of internal and external meetings. The candidate will be required to do periodic perf

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