Renewals Specialist I

About the role

The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.

Responsibilities

• Own the renewal process from initiation through execution for assigned accounts.
• Initiate renewal cycles 120-180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.
• Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.
• Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.
• Track and manage all contract expiration dates and renewal milestones to prevent lapses.
• Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.
• Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.
• Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.
• Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.
• Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.
• Own renewal pricing execution, including price increases, discount management, and uplift strategy.
• Partner with Customer Success to assess renewal risk and develop mitigation strategies.
• Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.
• Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.
• Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.
• Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.
• Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.
• Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.
• Maintain detailed documentation of renewal actions, owners, risks, and due dates.
• Ensure all renewal data is accurately reflected in Salesforce and related systems.
• Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Marketing, or a related field.
• 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.
• Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
• Comfort partnering with Legal on negotiation points and contract revisions.
• Strong judgment balancing customer experience with commercial and risk considerations.
• High attention to detail with the ability to manage multiple renewal cycles simultaneously.
• Strong analytical s

Benefits

Additional Information

The Company Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

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