Manager, Customer Success

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Artificial Intelligence. Actual Impact. At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We're shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here. And it's not just what we build, it's how we show up. At Docebo, our values aren't just posters on the wall-they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. The Adventure Ahead 🗺️ As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high-performing team across these vibrant, diverse markets. You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German-speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI-powered learning strategy, our customers' potential is truly limitless. The Day-to-Day 🛠️ Lead the Charge: Execute a high-impact Customer Success strategy that aligns perfectly with Docebo's global vision and specific SEEMEA/DACH regional objectives. Coach for Greatness: Manage and mentor a team of Success professionals, providing the guidance and support they need to deliver exceptional customer experiences. Measure What Matters: Define and monitor clear KPIs and metrics to track team performance and ensure we are consistently hitting our retention and growth targets. Bridge the Borders: Foster a customer-centric culture that promotes knowledge sharing and collaboration across different geographical regions and internal departments. Advocate for Success: Build and maintain deep relationships with key customers, acting as a strategic advisor to help them maximize their investment in Docebo. Refine the Playbook: Develop and implement standardized processes and best practices that drive efficiency and scalability within our regional success operations. Harness the Data: Utilize customer success platforms to monitor account health and proactively identify opportunities for process automation and improvement. Your Superpowers 🦸 Proven Captain: You bring at least 3-5 years of leadership experience managing customer-facing teams, ideally within a B2B SaaS environment. Linguistic Virtuoso: You are fully fluent in both Italian and English , enabling you to navigate complex business conversations and build rapport across the SEEMEA region effortlessly. Strategic Architect: You have a proven track record of helping customers achieve business outcomes that naturally lead to upsell and cross-sell opportunities. Global Collaborator: You are a self-driven, collaborative leader who can build strong relationships virtually and handle high-pressure situations with ease. Empathetic Advisor: You demonstrate high emotional intelligence, balancing deep empathy for the customer with the commercial requirements of the Docebo relationship. Tech Enthusiast: You hold a Bachelor's degree (or equivalent) and possess a strong desire to master HR and LMS technologies. Regional Explorer: You are ready and willing to travel (with notice) up to 25% of the time to engage with your team and customers across the region. Bonus Points 🌟 Industry Veteran: Previous experience specifically within the Learning Management System (LMS) or HR technology space. Process Pro: Familiarity with specific Customer Success automation tools or advanced CRM methodologies. Multicultural Expert: Direct experience managing teams or customers specifically within the DACH (Germany, Austria, Switzerland) markets. Our Hybrid Work Philosophy 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing. Our Total Rewards Philosophy 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: Rewarding Impact: We lead with competitive pay to reward the impact

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