Communications Specialist (Internal & External) - Permanent

About the role

JOB OVERVIEW: This is a communications role responsible for shaping and delivering clear, compelling and consistent communications for both colleagues (internal) and customers/intermediaries (external). Working closely with the Communications Lead, the colleague will translate business priorities into high-impact communications and campaigns that strengthen engagement, trust and support the bank's strategic objectives, including transformation and growth. The role manages the day-to-day development and delivery of internal communications across bank-wide channels and platforms, alongside key external communications activity, with particular focus on customer mailings and projects. Success in this role means delivering purposeful, well-governed communications that are measurable, on brand and aligned to the bank's tone of voice. ROLE RESPONSIBILITIES: Customer & External Communications - Deliver integrated external communications that create high-quality experiences for customers, intermediaries and prospects. - Execute specific customer mailings and other external communications linked to key projects and risk communications, ensuring messaging is accurate, compliant, audience-appropriate and delivered to schedule. - Lead the development and delivery of specific campaigns and initiatives to meet agreed business targets. - Manage updates to the C. Hoare & Co. website, including routine updates, ad hoc requirements and coordination of the website review process. Internal Communications - Execute the bank's internal communications approach, ensuring messaging is clear, consistent, timely and engaging. - Develop high-impact internal communications messages and campaigns that drive colleague engagement. - Maintain an annual internal communications calendar, marked by key bank-wide moments and events, ensuring alignment to strategic priorities. - Work with colleagues pan-bank to enable them to create their own resources - guiding them to the relevant templates, information and how to use the right channels effectively. - Support the Communications Lead by implementing an internal communications request process - linking to the external process, already in place. Additional information - Partner with key areas of the business to translate business objectives into effective internal and external communications strategies and plans. - Work closely with the Communications Lead to develop and execute communications initiatives supporting the bank's transformation programme and strategic pillars, as well as the growth strategy and existing customer base. - Provide regular updates at team and stakeholder meetings on operational planning, campaign progress, key communications activity and upcoming milestones. - Ensure the Communications Process is followed by the Communications team and the wider business, including arranging approvals from partners and the Management Team as required. - Manage all communications requests, triaging and assigning appropriately within the team. - Proofread and quality-check copy and agency outputs to ensure accuracy, clarity, tone of voice and adherence to identity guidelines. - Manage day-to-day interaction with third-party agencies and suppliers, ensuring high-quality briefs, agreed scopes of work and cost controls before commissioning. - Lead the preparation of communications reporting, analysis and presentations using relevant systems and software. - Work with the Colleague Insight Analyst to assess the success of internal communications and events and to improve outcomes through insight. - Manage marketing/comms assets repository and ensure compliance requirements are met. - Manage budgets within agreed parameters across stakeholders, including monthly reconciliation against forecast and year-end reconciliation. - Line manage, develop and nurture marketing apprentices and interns as required. EXPERIENCE AND QUALIFICATIONS: - Strong stakeholder management and influencing skills, including senior leaders. - Excellent writing and editing skills, able to simplify complex information for different audiences. - Experience planning and delivering communications campaigns and content calendars. - Highly organised, able to manage multiple priorities and deadlines. - Confident working within governance and approvals processes, ideally in a regulated environment. - Comfortable using data, insight and analytics to assess and improve communications. - Competent using Canva, InDesign and/or similar image‑editing tools to create and adapt visual assets. - Familiarity with tools such as D365/CRM (email marketing) and analytics tools for reporting. - Experience of working within a fast-paced professional services environment. - A high level of IT skills including MS Office (Outlook, Excel, PowerPoint, Word), and Adobe Creative Suite. - Self-motivated, excellent communicator and an eye for detail. EXPECTATIONS In addition to your role responsibilities, you must align with the following principles: Coll

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