Event Manager

About the role

Managing Sales Activities - Manages sales efforts for the hotel including corporate and social catering - Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. - Responds to incoming catering opportunities for the hotel. - Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. - Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities for the hotel based on market conditions and hotel needs. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Designs, develops and sells creative catered events. - Maximizes revenue by up-selling packages and creative food and beverage. - Manages catering sales revenue and operation budgets, and provides forecasting reports. - Develops menus which drive sales. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the brand. - Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. - Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service - Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. - Executes and supports the company's Customer Service Standards and hotel's Standards. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. - Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. - Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Contratto determinato con possibiità di estensione

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Company Intel

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