Case Coordinator

Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm's value.
• Maintain timely follow-up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.
• What This Role Is Not
• Not a basic intake role taking down information
• Not customer service or administrative support
• Not a legal assistant position
• Preferred Background & Experience
• Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:
• Rehab admissions / treatment center intake
• Car sales, finance managers, desk managers, or closers
• High-ticket phone sales or call-center sales roles
• Insurance sales
• Bail bonds intake
• Collections or payment negotiation roles
• Any role requiring confident conversations about pricing, urgency, and objection handling
• Ideal Candidate Traits
• Exceptional verbal communication and emotional intelligence
• Strong closer mentality; can ask for the sale and secure commitment
• Comfortable discussing fees and guiding people into payment decisions
• Thrives in a fast-paced environment with fluctuating call volume
• Compassionate tone paired with confident direction
• Highly organized with strong follow-up discipline
• Able to stay calm and structured when dealing with people under stress
• Details
• Base hourly rate plus commission. Typical earnings range from $60,000-$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.

Benefits

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Company Intel

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