Account Manager

Responsibilities

• Customer Relationship
• Customer Stakeholder Management
• *Independent client stakeholder management. Customers at engineering and management level
• Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including extending support to engage with customer in case of shortages to execute on system / upgrade demand together with peers.
• Support customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders.
• Internal Stakeholder Management
• Interaction with peers within ASML. Communication is focused on alignment and coordination. Has a contribution on ERM discussions..
• Customer Specific Business Strategy
• Agreement/Contract Negotiation & Implementation
• Business Plan and Operation Plan Implementation
• Represent Voice of Customers
• Revenue and Contribution Margins, Demand and Timeline Planning
• Supports Revenue and contribution margin on New Systems and/or Installed Base & Service for assigned account and/or region in responsibility of Customer Team.
• Supports Demand and timeline planning for New Systems and/or Installed Base & Service for assigned account and/or region in responsibility of Customer Team
• Inclusion and diversity
• Need to know more about applying for a job at ASML? Read our frequently asked questions .

Requirements

• Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education
• Bachelor with broad and deep experience. Experienced in customer account management, preferably in the semiconductor / high tech industry

Additional Information

Context Independent account management, manage the market to cash cycle, either for a small client or for a specific product. OR Contribute to sales at bigger customers / strategic sales. Operates within practices and procedures, but may deviate as long as the end results meet standards of acceptability.

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Company Intel

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