Hourly Host - The Rec Room South Edmonton Common

Responsibilities

• Proudly recognized as having one of the country's Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States and we offer competitive compensation. To learn more visit Cineplex.com or download the Cineplex App.
• Job Description
• Job Duties:
• Receive and record guests' reservations and assign tables
• Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
• Maintain familiarity with the composition of all menu items.
• Enroll guest into membership program as required.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints
• Let Rec Room leadership know about necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Support and co-ordinate activities of food and beverage servers and other serving staff
• Accept payment from guests for food and beverage and games as required
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Report any suspicious packages or parcels to management without delay.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.
• Contribute and create an environment for a guest to "Tell Better Stories"
• Welcome all guests with a warm, friendly greeting.

Requirements

• High school diploma or GED required. Applicants must be 18 years of age or older
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• 1 year of restaurant service experience
• Exceptional conflict resolution, ne

Additional Information

City: Edmonton

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