eSports Program Assistant

Requirements

• eSports experience is preferred but not required.
• Customer Service experience preferred.
• Knowledge:
• Working knowledge of sports and how games are played, officiated, and managed. Ability to regulate crowd, coach, participant, officials/referee behavior. A

Benefits

Additional Information

JOB LOCATION 15151 E Alameda Pkwy Aurora, Colorado 80012-1555 Cit y of Aurora , Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Hey, fellow gaming enthusiasts and operational wizards! The City of Aurora's Esports program isn't just leveling up; we're hitting unreal , and we need a new teammate for the control room. If you have a passion for technology and know how to lead a squad (both digitally and in real life), this role is your next major campaign. Think of this job as being the ultimate Guild Leader for our programs. You are the crucial point guard who keeps the ball moving. You won't just be monitoring screens; you'll be the go-to person who makes sure the server is always running smoothly, ready to troubleshoot minor glitches before they cause a full system crash. We need someone who can mentor the next generation of competitors while ensuring that every customer and youth participant feels like a VIP, not just an NPC. This means you are constantly connecting with our community, building healthy relationships, and promoting our expanding program. We are looking for an Esports Program Assistant who is ready to jump into the thick of it. Hiring Salary is $18.00/hour. This position is classified as a VHNE (Variable Hour Non-Benefit Employee), meaning the selected candidate will work fewer than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. The deadline to submit applications is June 25, 2026. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. PRIMARY DUTIES & RESPONSIBILITIES Leads the day-to-day activities of the esports programming including programs, classes, camps, drop-in and events; facilitates esports camps events. Expands and maintains internal and external professional partnerships needed to facilitate esports programs, classes, camps, and events. Develops and maintains positive and healthy relationships with participants and the community by actively engaging with them and responding to their needs and interests. Assuring facility or site set up including support personnel are prepared for day(s) event(s). Assists with the development, implementation, and tracking of a marketing strategy for esports programming. Consolidates and collects all records of payments/fees for programs and outstanding balances. Handles cash and utilizes point-of-sale software to complete transactions. Performs administrative tasks, completion of enrollment forms, tracking attendance, activity registration, account maintenance, account creation, and account collections. Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs and services. Coordinates and schedules facility usage and maintenance. Can trouble-shoot minor problems, propose solutions, and establish work-orders. Performs other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MINIMUM QUALIFICATIONS & WORKING CONDITIONS An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED (or on track to complete) Age: At least 16 years of age.

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