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Customer Experience Lead, EMEAI

External
CAE logoCae · Montreal (st. Laurent)
Full-timeOn-siteToday
Leadership
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About the role

Develop and secure, key long-term relationships with decision makers in your customer portfolio Develop and drive action plans to amaze those decision makers customer experience Proactively escalate to get issue resolution on behalf your customers Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items Proactive and responsible to define portfolio's priorities and delivery of an issue resolution plan that meets the Service Level Agreement Lead governance presentations to accurately identify situations and related action plan Communicate with stakeholders during the management of a critical failure of a simulator (AOG) Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities Identify business opportunities for CAE and be a promoter for CAE Actively participate in various continuous improvement activities Remain the focal point for your customers in all situations

Requirements

  • Approximately 5 years of experience in a customer interaction role
  • Bilingualism (French and English)
  • Strong ability to prepare oral and written communications
  • Lead critical situations on behalf of your customer. Ability to play an influential role
  • Experience working in a complex products environment
  • Ability to travel, once or twice per year for a duration of approximately two weeks at a time: Europe, the Middle East, Africa, and/or India
  • Experience in the aviation domain
  • Results-oriented & Customer focused
  • Knowledge of other languages and be culturally aware
  • Influence leadership skills and team spirit
  • General technical knowledge about flight simulator and aircraft

Benefits

Group InsuranceTelemedicine Employee and Family Assistance ProgramEmployee Stock Purchase PlanGroup RRSPCAE Pension Plan/Defined Benefit PlanSabbatical LeaveFlex TimeEnhanced Parental Leave#LI-IT1About CAEPosition TypeRegularEqual Opportunity & AccommodationsData PrivacyPrivacy Statement | CAEAs part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.Vision insuranceEquity / stock optionsParental leave

Additional Information

⠀ Are you fascinated with pilot training and how CAE's training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing CAE's vision to be the training partner of choice, to build long lasting relationships with our customers. We are looking for relationships builders, brand champions and candidates ready to take on their customers needs and represent them within the organisation. As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East, Africa, and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role will be a perfect fit.

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