Warranty Engineer

About the role

This position will review and conduct root cause analysis of OEM warranty returned parts and analyze data to identify trends. This position also identifies corrective actions and works with various internal departments to document and track progress for issue solution. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Analyze all OEM warranty returned parts using problem solving methodologies Processes disposition of returns in customer systems Conducts and monitors testing of defective parts Analyzes data to identify trends Documents emerging issues and proposes corrective and preventative actions Monitors progress of all open warranty corrective actions Creates tracking and trending metrics for warranty returns Maintains process flow and other documentation as required by customer and internal standards Provides support in development of customer service bulletins May include dealership or customer plant visits and dealership call log maintenance May travel 5-10% to customer sites for parts evaluation SUPERVISORY RESPONSIBILITIES None. TS 16949 and ISO 14001 RESPONSIBILITIES The responsibilities listed in the Inalfa Roof System TS16949 Quality Manual and ISO 14001 Environmental Manual pertaining to this position are mandatory. Other responsibilities may be added, with or without notice in writing, at any time and it is the responsibility of this position to review such changes on a period basis. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's degree with a major in engineering. LANGUAGE SKILLS Have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports, business correspondence, and procedure manuals. Have the ability to present information and respond to questions from groups of managers, clients, customers, and the general public effectively. MATHEMATICAL SKILLS Have the ability to work with mathematical concepts such as probability and statistical inference. Have the ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITY Have the ability to define problems, collect data, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. COMPUTER SKILLS High level of ability working in Microsoft Office Suite - particularly Word, Excel and PowerPoint, Preferred knowledge of Ubiquiti, Covisint, and specific customer systems: BMW: b2b Chrysler: PRAS, WIS/EWT, e-CIMS, SPX Ford: WPRC, BASQ, AWS, GWC GM: GART, PRTS Nissan: Plex PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and to sit; use hands to manipulate objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stand, stoop, kneel, crouch, or crawl; and to talk and hear. The employee must occasionally lift up to 20 pounds. Specific vision abilities include close vision, color vision, peripheral vision, depth perception and the ability to focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee regularly works in an office environment. Occasionally the employee works in the manufacturing area around moving mechanical equipment and is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. What can you expect from us? Paid vacation. Paid sick time. Healthcare, dental, prescription drug insurance plans. Company paid and voluntary life insurance plans. Disability benefits. O

Benefits

Additional Information

We open up your world with every drive Would you like to work on the development of roof systems for future car models together with some of the market leaders in the automotive industry? Inalfa Roof Systems is a world leading supplier for OEM automotive roof systems and still growing strong. Are you ready to grow with us? Job Title: Warranty Engineer Department: Engineering Reports To: Quality Manager FLSA status: Exempt

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