Sr Experience Designer, Servicing

Responsibilities

• Design end-to-end customer journeys across servicing and support experiences
• Simplify complex workflows into clear, intuitive, and actionable customer experiences
• Use customer insights, analytics, and experimentation to inform design decisions
• Partner with Product, Engineering, Research, Content Design, Product Design, and Operations to deliver high-quality solutions
• Contribute to service design, systems thinking, and operational workflows where appropriate
• Explore emerging technologies and new interaction patterns that improve customer outcomes
• Share work regularly, contribute to critique, and help improve team craft and quality

Requirements

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Additional Responsibilities & Preferred Qualifications :
• Ability to translate complex customer and business requirements into intuitive, effective experiences
• Strong systems thinking and understanding of how experiences connect across journeys, products, and support touchpoints
• Experience designing end-to-end customer-facing products and services
• Ability to work effectively with distributed cross-functional teams
• Evidence of using customer insights, data, and experimentation to inform decisions and solve complex challenges
• Strong interacti

Benefits

Additional Information

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We're hiring a Senior Designer to create customer experiences that help people successfully navigate issues, find answers, and complete tasks with confidence. Our team works across self-service, proactive servicing, AI-powered support experiences, and operational tools that help both customers and support teams. As customer expectations evolve, servicing is becoming more proactive, personalized, and intelligent. You'll help design experiences that anticipate customer needs, reduce effort, improve self-service outcomes, and simplify complex journeys across the servicing ecosystem. You'll partner closely with cross-functional partners and other designers to translate customer needs, business goals, and ops requirements into intuitive, effective experiences. This role is ideal for a designer who enjoys solving complex customer problems, applying systems thinking, and exploring how emerging technologies can improve support experiences at scale. Job Description: Essential Responsibilities: Perform product designs specialized in experience design knowledge and developed business expertise Lead projects and/or programs within the product function with moderate scope impacting function or sub-function Create customer experiences across digital and physical products within general parameters under broad supervision May act as a subject matter resource for entry level and developing colleagues

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