Client Support Specialist

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At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for troubleshooting issues, resolving client inquiries, researching account and system-related concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator with excellent problem-solving skills who can effectively manage multiple priorities in a fast-paced environment. Success in this role requires a customer-focused mindset, attention to detail, and the ability to collaborate with cross-functional teams to provide timely and accurate solutions. What You'll Do: Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. Provide accurate information and support regarding products, services, and processes. Troubleshoot client issues and identify appropriate solutions using internal tools and resources. Investigate and resolve client concerns while delivering a positive support experience. Research account, data, and system-related issues to determine root causes and next steps. Collaborate with internal teams to resolve complex client inquiries and service requests. Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders. Document client interactions, troubleshooting steps, and resolutions within support systems. Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality. Maintain a strong understanding of company products, services, and support procedures. Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction. Participate in training, team meetings, and continuous improvement initiatives. Support teammates during high-volume periods and contribute to a collaborative team environment. What You'll Bring: Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience. Experience providing customer support through chat, email, or other digital communication channels preferred. Strong written and verbal communication skills. Excellent problem-solving and critical-thinking abilities. Ability to manage multiple priorities in a fast-paced environment. Experience using CRM systems, ticketing platforms, or customer support tools preferred. Strong attention to detail and organizational skills. Customer-focused mindset with empathy, professionalism, and a commitment to service excellence. Proficiency using AI tools with an understanding of how to create effective prompts and leverage technology to improve productivity and service outcomes. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixe

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