Concierge Attendant [Hotel/ Central]

Responsibilities

• Guest Services & Hospitality
• Welcome guests warmly and provide exceptional service throughout their stay.
• Assist with enquiries, directions, transportation arrangements, and general guest requests.
• Provide information on hotel facilities, services, and nearby attractions.
• Deliver personalized recommendations tailored to guests' interests and preferences.
• Concierge & Lifestyle Services
• Arrange restaurant reservations, tours, entertainment tickets, transportation, and other guest experiences.
• Stay informed on local events, attractions, dining options, and points of interest.
• Assist guests with travel-related enquiries, medical assistance arrangements, and special requests.
• Anticipate guest needs and proactively offer solutions to enhance their stay.
• Arrival & Departure Experience
• Coordinate luggage handling, storage, and retrieval in accordance with hotel procedures.
• Assist with guest arrivals, departures, and transportation arrangements.
• Ensure a smooth and seamless experience for both individual and group guests.
• Deliver prompt handling of guest messages, parcels, and deliveries.
• VIP & Guest Relations
• Support VIP arrivals, repeat guests, and special occasion arrangements.
• Coordinate with internal departments to fulfil guest requests efficiently.
• Maintain awareness of guest preferences to provide personalized service.
• Assist in creating memorable experiences for celebrations, events, and special stays.
• Lobby Operations & Team Collaboration
• Maintain a welcoming, organised, and professional lobby environment.
• Work closely with Front Office, Housekeeping, and other departments to ensure outstanding guest service.
• Communicate guest feedback and operational updates to relevant teams.
• Support hotel operations during peak periods and special events.
• Compliance & Service Standards
• Adhere to hotel policies, brand standards, and service procedures.
• Maintain confidentiality of guest information at all times.
• Follow all safety, security, and emergency protocols.
• Uphold the highest standards of professionalism and hospitality.

Requirements

• Previous experience in Concierge, Guest Services, Front Office, or Hospitality roles is preferred.
• Excellent customer service and interpersonal skills.
• Strong knowledge of local attractions, dining, entertainment, and transportation options.
• Ability to multitask and manage guest requests in a fast-paced environment.
• Professional communication skills, both in person and over the phone.
• Strong organisational skills and attention to detail.
• Positive, proactive, and service-oriented attitude.
• Willingness to work shifts, weekends, and public holidays.
• Interested candidates kindly click APPLY NOW to submit your latest CV.
• We regret that only shortlisted candidates will be notified.
• Search Avenue Pte Ltd
• EA License No.: 25C2695
• EA Registration No.: R25157669 [Amanda Wee]

Additional Information

Location: Orchard Working Hours: 5 days work week, shift required Create Memorable Experiences for Every Guest Our client is a leading international hospitality company. They are seeking a friendly, knowledgeable, and service-driven Concierge Attendant to join our hospitality team. As the go-to expert for guest assistance and local recommendations, you will play a key role in enhancing each guest's stay by delivering personalized service, coordinating special requests, and creating unforgettable experiences from arrival to departure.

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