Appeals and Grievances Coordinator

Requirements

• High school diploma or equivalent.
• 1+ years of exposure with medical, dental or vision terminology and/or coding (ICD-10, CDT, CPT).
• 1+ years of experience with case management platforms or healthcare administrative systems
• Working knowledge of medical, dental, or vision terminology and coding (ICD-10, CDT, CPT) relevant to the line of business.
• Proficiency in Microsoft Office Suite and experience with case management platforms or healthcare administrative systems.
• Ability to draft formal correspondence.
• Demonstrated understanding of HIPAA and the ability to handle protected health information in a compliant manner.
• Proven ability to manage a high-volume caseload, prioritize competing deadlines, and meet strict regulatory turnaround time requirements.
• Strong attention to detail, critical thinking, and sound judgment with the ability to work both independently and collaboratively across departments.
• Flexible to work alternating Saturday during holiday shifts as required.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwir

Benefits

Additional Information

Join us for an exciting career with the leading provider of supplemental benefits! O ur Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. The Appeals and Grievances Coordinator is the primary point of contact for members, providers, and clients throughout the appeals and grievances process. Although this role will report to the Supervisor, Appeals and Grievances, this individual will receive day-to-day performance support and case guidance from the A&G Team Lead. You will, provide timely, accurate, and compliant resolution of dental and vision A&G cases within a regulated managed care environment. The coordinator collaborates with Claims, Provider Relations, Customer Service, and Clinical teams, and is expected to contribute to team onboarding and knowledge sharing as their experience grows. Functional: Responsible for the completion of appeals and grievances from all states Perform reviews of member and provider appeals and grievances for dental and vision waiver services Analyze medical records, supporting documentation, and applicable guidelines to make informed decisions Document rationale clearly and accurately in alignment with organizational and regulatory standards Work closely with clinical teams as well as other internal operational areas to resolve complex cases. Communicate outcomes effectively to members and providers. Review and complete all provider appeals and grievances within required timeframes Review and complete member appeals and grievances within required timeframes Apply Avesis policy, plan documents and/or state guidelines when processing appeals or grievances Issue administrative denials appropriately Refer denials based on medical necessity to appropriate clinical staff Collaborate with appropriate stakeholders to prepare all requests for Independent External Review when required Participate in training programs to maintain functional expertise Perform any other job duties as requested Core: Draft formal correspondence such as acknowledgement and resolution notices. Working knowledge of dental and vision benefit structures, CDT/CPT coding, and claims adjudication principles to evaluate coverage determinations Intermediate proficiency with Microsoft Office products Knowledge of NCQA, URAC and Medicaid regulations Ability to navigate complex regulations while maintaining a commitment to high-quality care Strong written and oral communication skills Ability to work independently and within a team environment Exceptional Time management skills to ensure regulatory compliance Decision making/problem solving skills Knowledge of Medicaid and Medicare Change resiliency Behavioral: Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

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