Skip to main content
Back to jobs

Account Coordinator Leader

External
costar logoCostar · Sydney, Australia
Full-timeRemoteToday
LeadershipSalesforceTableau
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As an Account Coordinator Leader and overseeing a national team of Account Coordinators, you will be a foundation of support, structure and coaching that allows the team to thrive, grow, and do what they do best in supporting our Sales teams with their portfolios of Real Estate Developer clients. From setting up digital & print marketing campaigns to general account / admin tasks, no two days are ever the same for this team! For an experienced and charismatic people leader, you'll come in at a time of huge growth and development with Domain now part of the Costar Group! With direct visibility into wider Domain teams (Content, AdOps and Sales), and a unique reporting line into senior leadership, this is a unique opportunity to put yourself on the map in a robust Account Coordinator function that will grow and thrive under your leadership.

Responsibilities

  • Roll out structure, processes and a positive can-do culture to the team to allow them to do what they do best - e.g. through performance tracking, weekly meetings and team recognition.
  • Communicate constantly with Sales stakeholders to ensure a seamless delivery of services, and actioning feedback to improve performance and customer satisfaction.
  • Act as an escalation point to help resolve complex customer needs.
  • Oversee admin support provided to sales teams - e.g. proposals, client correspondences, case studies and reports.
  • Encourage cross-skilling and knowledge sharing amongst team members.
  • Optimising team capacity and ensuring fair allocation of work, whilst driving adherence to service level agreements.
  • Eventually develop onboarding, training programs and coaching for long-term career progression within the team.
  • Hire for any new roles as the team grows.
  • Ideally You'll Have
  • ESSENTIAL : .
  • Strong people manager experience with a highly confident style.
  • Experience managing interstate / remote team members.
  • Great communicator who thrives in front of customers and stakeholders.
  • Can-do attitude, and ready to be hands-on in all areas!
  • Adept at identifying opportunities for process improvements.
  • Full working rights for a full-time permanent position.

Requirements

  • Industry experience in digital advertising / marketing with an understanding of Ad-Ops functions.
  • Previous experience in a Coordinator role or similar team support / admin function.
  • Experience with Salesforce, Tableau, Zuora, Optima or similar tools.

Benefits

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:Hybrid working policyUp to 20 weeks paid parental leave for primary carers.Wellbeing leave, and the opportunity to buy extra leave days.Leadership development programs, LinkedIn Learning and more.Regular social events including our famous Innovation Days and annual BBQ!About Domain (part of the Costar Group)Equity. Diversity & InclusionWhat's Next?We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testingRemote work optionsEquity / stock optionsParental leave

Additional Information

Account Coordinator Leader Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at costar? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect