Workday Engineer, Workday Financials

Responsibilities

• BAU Production Support: Serve as the first point of contact for system-related requests from P2P, R2R, Tax, and Treasury stakeholders; triage, prioritize, and resolve Jira tickets within SLA
• Close Support: Partner with Accounting and Finance teams during month-end and quarter-end close cycles; support GL reconciliation workflows, journal entry processing in Workday, financial period management, and inter-company activities
• Security and Access Management: Execute access provisioning and de-provisioning in Workday Financials for P2P, R2R, Tax, and Treasury users; enforce Segregation of Duties (SOD) policies and maintain accurate access rosters
• Report Requests: Build, maintain, and deliver ad hoc and recurring reports from Workday and related Finance systems to support AP/procurement tracking, GL analysis, tax reporting, and cash and treasury operations
• Incident Management: Document, track, and escalate system issues; partner with the US-based Finance BT team to drive resolution, root cause analysis, and preventive follow-up
• Process Documentation: Create and maintain runbooks, SOPs, and user guides for recurring production support workflows
• Stakeholder Communication: Communicate proactively with finance stakeholders on ticket status, expected resolution timelines, and system or process changes
• Managing Workday major releases, identifying impacts and enhancement opportunities associated with new releases, and communicating changes appropriately
• Providing support for functional and technical implementations in Workday, including working with cloud-based technologies, performing data cleansing and conversions, interface design/development, and participating in the systems development life cycle (SDLC)

Requirements

• 3 to 5 years of experience in a finance systems, ERP support, or business technology analyst role
• Hands-on experience with Workday Financials, specifically in Procurement, Accounts Payable, General Ledger, Banking and Settlement, or related modules
• Working knowledge of Workday security roles, business process framework, and domain-based security configuration
• Experience triaging and managing support tickets in Jira, ServiceNow, or a comparable ITSM platform
• Solid understanding of Procure-to-Pay (P2P) and Record-to-Report (R2R) business processes; working familiarity with Tax or Treasury workflows is a plus
• Experience in all phases of the technology implementation lifecycle, including requirements gathering, design, build, testing, and go-live support
• Well-versed in Calculated Fields, condition rules, custom validation rules, custom alerts, business process notifications, tenant setup configuration, and Custom Organizations/custom worktag setup
• Ability to independently investigate data discrepancies, trace transaction flows, and clearly communicate findings to both technical and non-technical audiences
• Excellent written and verbal communication skills; comfortable engaging with US-based stakeholders asynchronously and in real-time video calls
• Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field
• Workday certification in Financial related modules
• Exposure to tax compliance or automation platforms such as Avalara or Vertex
• Familiarity with treasury management systems or bank reconciliation tooling
• Familiarity with SQL or analytics and BI tools such as Snowflake, Tableau, or similar
• Prior experience supporting finance operations in a SaaS or high-growth technology company
• Experience with AP automation tools or procure-to-pay workflow optimization
• Be Human With Us:
• Use of AI Technology:
• We use technology, including automated and AI-assisted tools, to support certain aspects of

Benefits

Additional Information

Ready to be a Titan? ServiceTitan's Finance Business Technology (Finance BT) team is looking for a Workday Engineer, Financials to join our Bangalore office as a dedicated production support partner for our Procure-to-Pay (P2P), Record-to-Report (R2R), Tax, and Treasury stakeholders. This role is the front-line system owner for day-to-day BAU operations across corporate finance, ensuring that procurement workflows, general ledger activities, tax compliance systems, and treasury operations run smoothly. You will work closely with the US-based Finance BT team while interfacing directly with AP/Procurement, Accounting, Tax, and Treasury leadership. This is a versatile, cross-functional role well-suited for someone who enjoys variety, takes ownership of operational health, and is motivated by making complex finance processes more reliable and efficient.

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