Customer Care Specialist // Miami, FL 33172

About the role

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers. - Receive, document and resolve customer inquiries by using established best practices - Build lasting relationships with Client's customers - Educate customers/members about Client's products and services over the telephone - Comply with HIPPA and CMS regulations - Schedule medical appointments and transportation for patients and/or care givers when needed Key Competencies - Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. - Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. - Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. - Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience Role Essentials - High School Diploma or equivalent - 1 year minimum of Call Center experience. Recent work experience (last 4 years) - 1 year minimum of previous Customer Service Experience (preferably on the phone) - Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish. - Intermediate level - Computer skills: MS Word and Excel - Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs - Capacity to maintain confidentiality Role Desirables - Associate's or Bachelor's Degree - Previous Healthcare experience If you are available and interested then please reply me with your " Chronological Resume" and call me on (678)-405-3590 . Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 ranadheerm@mindlance .com

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Additional Information

Business Customer Care Specialist Location 11430 NW 20th St Miami, FL 33172, USA Division Healthcare Contract 8 Months

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Company Intel

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