Customer Success Technical Leader (Technical Account Manager : Splunk)

Responsibilities

• Highly skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response).
• Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
• Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to: Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones.
• Health Review & Remediation - audit usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediate identified issues.
• Security Use Case Activation - planning & development of detections/analytics (e.g. identify MITRE ATT&CK coverage gaps, integrate/normalize data, drive CIM compliance, write custom SPL, etc.).
• Feature/Framework/Product Activation (e.g. Risk Base-Alerting, Threat Intel, Threat Hunt, UBA/UEBA, SOAR/Automation, etc.).
• Proactively engaging Customer Success Executives and Solution Architects on Security-related adoption/use case work opportunity.
• Proactively engaging Technical Success Engineers on health-related work opportunity related to Security products.
• Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
• Customer Success Area TAM, you will:
• Be passionate about customers and deliver impactful solutions.
• Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
• Guide account team members and customers on optimal use of the Splunk Enterprise Security, UBA/UEBA, and/or SOAR. Provide recommendations for improving customer's technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Collaborate with internal resources and customer-facing teams to manage customer needs.
• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Requirements

• Fluent Japanese proficiency
• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including

Benefits

Additional Information

仕事内容Customer Success Security Area TAMとして、あなたは顧客に情熱を持ち、すべての顧客の要望が最大限の影響をもたらすようにソリューションを推進し、チームとともに最高の成果を共有します。Splunkの専門家として、アカウントチームや顧客が当社のプラットフォームを最適に活用できるよう理解し、適応し、導く役割を担います。一緒に挑戦していきましょう！ 主な責任は、Splunkのセキュリティライセンス製品（Enterprise Security、UBA、SOARなど）に精通し、特定のエリアにおいてカスタマーサクセスや技術チームと連携して顧客の価値実現を支援することです。具体的には、オンボーディングやワークショップの実施、使用状況の監査と問題の是正、セキュリティユースケースの計画・開発、製品機能の活用促進などを行います。また、顧客の技術的課題を先回りして特定・解決し、最大90日間の戦略的技術コンサルティングを提供し、アカウントチームや顧客と協力して最適なプラットフォーム活用を導きます。さらに、リスクアカウントの管理や優先事項の調整も担当します。 【必須（MUST）】 流暢な日本語 Splunk Enterprise Securityの設定、管理、開発に関する深い技術知識。 多様なデータソースの統合・正規化経験、Common Information Model（CIM）の理解。 Search Processing Language（SPL）を用いた相関検索やリスクベースのアラートルールの開発経験。 【歓迎（WANT）】 UBA/UEBAやSOARの専門知識。 セキュリティ運用、フォレンジクス、脅威ハンティング、内部脅威、コンプライアンスの知識。 NIST CSF、CIS、HIPAA、PCI DSSなどのセキュリティフレームワークの理解。 GIAC、CISSP、OSCPなどの業界標準のセキュリティ資格。 オンプレミスおよびクラウド（AWS、Azure、GCP）環境のエンタープライズアーキテクチャ理解。 SplunkのES実装認定やSOARコンサルタント資格。 Meet the Team As a Customer Success Security Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform. Are you up for the challenge?

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