Tax and Accounting Technical Support Agent

About the role

As a Tax and Accounting Technical Support Agent, you will work as part of a team providing first level customer support service for customers ( mainly accounting practi c es) using our CCH Personal Tax and CCH Corporation tax software . This role provides resolution to product issues by phone, Support Portal or web chat. The successful candidate will be a confident, determined self-starter with excellent problem solving and communication skills. We like quick learners that enjoy resolving challenging situations . You will get the flexibility to work in an environment where there is the freedom to act and get the authority to take decisions. You will be required to learn and support a number of our software- products and whilst specific application and IT skills are important, a commitment to providing excellent customer service, taking initiative and working with a strong team ethic are equally so. You will be supported by colleagues from across the team to ensure you are supported in learning the products and systems you need to support .

Responsibilities

• Provide excellent software support that is efficient in response times and effective in resolution.
• Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access.
• Analyse product questions or reproduce product issues and provide or develop appropriate solutions related to supported applications/functionality using working knowledge.
• Liaise with internal teams where necessary to help find a resolution.
• Understand key business drivers and build knowledge of products, company, processes and customers.
• Skills & Competencies:
• A working knowledge of Tax and Accounting or a recent certification in Accounting, Finance or Business Administration.
• Good problem-solving skills.
• Ability to learn new software products quickly.
• Professional and excellent communication skills, both written and verbal , to deal with customer representatives at all levels.
• Ability to learn and adapt to new technologies quickly.
• An appreciation and a commitment in delivering outstanding customer service.
• Good work and team ethic.
• Tax and Accounting industry experience is desirable.
• If you think that you have the needed requirements click on the apply button to join us and be the difference . If making a difference matters to you, then you matter to us.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.
• #LI-Hybrid
• Our Interview Practices
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Benefits

Additional Information

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. We are currently looking for a Tax and Accounting Technical Support Agent to join our team.

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