Admin Conceirge - Raffels The Red Sea

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Key Roles & Responsibilities Operational Coordination : Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys. Guest Profile Management : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. Pre-Arrival Correspondence : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations. Administrative Logistics : Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board). Inventory & Stock Control : Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks. Service Recovery Support : Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards. Professional Standards & Etiquette Legendary Service Philosophy : Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage. Grooming & Presentation : Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters. Confidentiality : Strictly handle sensitive guest information with the "utmost discretion and integrity". Qualifications & Attributes Experience : Typically requires 2+ years in a luxury hotel front office or guest relations role. Technical Proficiency : Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems. Personal Traits : Must be "poised, creative, and inquisitive," with a high level of emotional intelligence and cultural awareness. Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.

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