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AI engineer

External
Topdesk logoTopdesk · Delft, Netherlands
Full-timeOn-site2d ago
AzureComplianceGDPRJiraPowerShellPython
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Responsibilities

  • AI Use-Case Development (Cross-functional) : Partner with other domains to identify, prototype, and deliver AI use-cases across departments. Run hackathons, discovery workshops, and proof-of-concepts.
  • AI Governance & Compliance Tooling : Build and maintain the technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking.
  • AI Adoption Enablement : Act as the technical face of AI enablement at TOPdesk. Run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI champion network. Help employees practically understand what AI can do for their role.
  • Platform Security & Responsible Use : Work with other teams to ensure all AI tools meet TOPdesk's security, privacy, and GDPR standards. Evaluate new AI tools before approval, maintain the approved-tools governance process, and help enforce the acceptable use policy.
  • Essential
  • 2-4 years in a technical role involving scripting, automation, or systems integration (Python required; PowerShell a plus)
  • Hands-on experience building solutions with LLM/AI APIs (Anthropic Claude, OpenAI, or equivalent)
  • Demonstrated ability to build and deploy integrations or automations in a business environment
  • Solid understanding of enterprise IT concepts: identity, ITSM, endpoint management, M365 ecosystem
  • Practical knowledge of AI governance, responsible use, and EU/GDPR data privacy principles
  • Clear communicator: able to explain AI and automation technical decisions to non-technical stakeholders
  • Self-directing and delivery-focused; comfortable with ambiguity, works from outcomes not instructions
  • Strong advantage
  • Experience with Model Context Protocol (MCP), agent orchestration, or building AI workflow tools
  • Microsoft Azure / Entra ID familiarity
  • Experience with Power Automate, Logic Apps, or similar low-code automation platforms
  • Knowledge of ITSM platforms (bonus: TOPdesk itself)
  • Previous experience in an internal IT or IT Operations function (understands the service model)
  • Background in AI adoption enablement, training, or change management
  • What we do not need
  • A PhD or research-track ML background
  • Pure software engineering
  • Deep specialisation in a single AI framework

Benefits

Working at one of the best employers in the NetherlandsA role in an international, fast-growing companyFree lunch and barista at the office2.5% of your time for volunteer workA strong focus on diversity, inclusivity, and sustainabilityAnd plenty of additional perksPerformance bonus

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