Help Desk Analyst (Onsite Position)
External
Rivhs · Riverside Support Services - Denbigh - Newport News, VAFull-timeOn-siteToday
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About the role
As a member of the Riverside IS Help Desk team, the Help Desk Analyst I is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, hardware, software, access, etc. in a Help Desk environment. The Analyst will assist and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams.
Responsibilities
- Provide technical expertise on the telephone or in person for reported hardware or software problems
- Ensure that all phases of end user support are coordinated, monitored, logged, tracked, and resolved appropriately
- Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles
- Assist and coordinate support across multiple Information Systems departments to include but not limited to IS Telecom, Network, Server, Email, Workday, and iCare teams
- Partner with Technical teams to troubleshoot issues with equipment and backup/safety systems in the Data Center
Requirements
- Education
- High School Diploma or GED, (Required)
- Associates Degree, Information Systems / Information Technology (Preferred)
- Recent relevant experience (i.e. helpdesk) (Preferred)
- Skills and Abilities
- HDI Customer Service Representative or comparable Customer Service Certification is preferred
- To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
Benefits
Health insurance
Additional Information
Newport News, Virginia
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