Early Life Specialist

About the role

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home. - - Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com .

Responsibilities

• Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
• Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.
• Identifies common early stage issues and liaises with relevant departments to implement solutions.
• Manages customer relationships and expectations.
• Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
• Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Conduct scheduled follow ups and offer support or troubleshooting.
• Additional ad hoc duties when required.

Requirements

• Excellent phone manner and communication skills
• Previous experience in a customer facing or account management role is a plus
• Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems
• -
• It's a bonus if you have
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
• Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred
• Communication - Effective listener and communicator who is able to establish long lasting customer relationships

Benefits

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Early Life Specialist to join our ever evolving team and help shape the future of global commerce.

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