Senior Systems Engineer

Responsibilities

• Implement Atlassian Cloud features by driving technical aspects of the implementation, including data, plugins, infrastructure, and functionality.
• Architect business-critical functionality for users as needed by coding, prototyping, scripting, or outlining solutions.
• Create, manage, and support all administrative functions associated with the Atlassian Cloud product suite.
• Develop all critical aspects of Atlassian Cloud tooling including but not limited to application development, workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations.
• Investigate and perform advanced troubleshooting for reported issues in B2B products. Manage escalations with internal or third-party support, as required .
• Serve as subject matter expert for B2B products and support teams across the organization that use B2B products to manage their work.
• Research products including vendor roadmap that can be used for continuous improvements.
• Evaluate and recommend new plugins/applications to enhance B2B functionality, including i nstall ing , manag ing , and administer in g g plugins /applications.
• Understand systems architecture to identify upstream and downstream impacts when implementing solutions.
• Create and maintain documentation on Atlassian Cloud product configurations, automations, and processes to facilitate change management and training for internal teams.
• Work closely with other Disney teams and vendors on maintenance, troubleshooting, and upgrades .
• Refine current Jira processes to be more streamlined and uniform for teams.
• Execute Production deployments during non-business hours.
• Must have customer -service driven mindset with strong relationship building skills.
• Required Skills & Qualifications:
• Minimum of 5 + years of job experience in a large Atlassian environment (~10,000 users)
• Experience with Atlassian Cloud product suite
• Expertise in Forge App Development and coding best practices for Atlassian Cloud
• Proficient knowledge and coding/scripting experience using Python, Groovy, or similar languages
• Expert with REST API and JSON
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration, Automation for Jira, ScriptRunner and JQL skills
• Process governance experience or strong automation workflow knowledge
• Proven track record with Atlassian plugin installations and upgrades
• Hands-on experience supporting Atlassian tools in on-prem or AWS environments
• Experience with Agile methodology lifecycle and working on an Agile delivery team
• Excellent time management and prioritization skills
• Ability to work in a collaborative, team environment
• Strong analytical and problem-solving skills
• Proficient in both verbal and written communication in English and attention to detail
• Strong interpersonal skills to communicate with stakeholders
• Demonstrates awareness of the broader Disney technical infrastructure to be able to extrapolate impact of changes in th e architecture.
• Troubleshooting skills, the ability to determine impact, the ability to resolve complex issues and to exercise sound judgment and initiative in stressful situations.
• Knowledge of major components of relevant technologies .
• Basic experience in technical project management from an engineering perspective.
• Required Education:
• Bachelor's or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineeri

Benefits

Additional Information

Job Posting Title: Senior Systems Engineer Req ID: 10153182 Job Description: At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey , Disney! We are l ooking for an experienced Sr. Systems Engineer with Atlassian Development experience to support our B2B Products with as we leverage Atlassian Cloud and its surrounding ecosystem , including plugins, integrations, and platform applications . Responsibilities include all aspects of development, support, configuration, and automation for these business-critical applications and support of ongoing project work to implement Atlassian Cloud products.

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