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Customer Success Executive - Acre

External
clearscoretechnologylimited logoClearscoretechnologylimited · London, UK
Full-timeOn-site4d ago
Leadership
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Responsibilities

  • Developing and maintaining a deep knowledge of our users and our product
  • Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares.
  • Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team
  • Perform technical troubleshooting and problem-solving of customer queries.
  • Delivering high quality webinar trainings to our customers on how to use Acre
  • Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
  • Skills we'd love you to have
  • Excellent at communicating with a customer focused attitude
  • Curious in nature and with a strong desire to achieve
  • Highly self-motivated and able to work independently
  • Have a strong attention to detail and goes above expectations
  • A resourceful, quick, sharp and creative problem solver
  • Passionate about people and making Acre customers happy
  • Thrives with ambiguity and makes the most of opportunities
  • Willing to come to our Shoreditch & Vauxhall offices at least twice a week
  • Availability to work the occasional Saturday.
  • Why ClearScore and Acre?

Benefits

25 paid holidays and a "duvet day" on your birthdayHybrid Work EnvironmentPrivate health and dental cover - including mental health support through BupaGP office visitsLife assurance schemeUp to 6% matched pensionRegular Lunch and Learns with guest speakersDog-friendly officeDaily breakfast and free snacksAccess to discounts via Cobens ExtrasFree sports and social clubsContinued investment into learning and developmentLeadership-led trainingIn-house psychotherapistFinancial coach to help you plan and achieve your goalsNo clock-watching cultureGenerous maternity and paternity plansCulture and inclusion representativesTransparent pay structure and a career growth planEqual OpportunitiesOur Hybrid ModelWe embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.Levels 1-5: Minimum 2 days per week in-officeLevel 6 and above: Minimum 3 days per week in-officeWe believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.What This Means for You:Flexibility to manage your work and lifeDedicated in-office days for team building and collaborative projectsOffice facilities (with plants!) designed for productive interactionsClear expectations and support for maintaining our hybrid scheduleWe're committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.Inclusion PolicyWe are always looking for taHealth insuranceDental insuranceRemote work options

Additional Information

Customer Success Executive This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an executive with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation

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