ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)

Responsibilities

• ERP Support & Management (D365 F&O)
• Provide Level 1, 2, and 3 support for the ERP system
• Act as the Level 3 technical expert for complex incidents
• Diagnose, analyze, and resolve critical issues
• Perform both functional and technical analysis
• Escalate issues to vendors or partners when necessary
• Application Maintenance & Administration
• Ensure the stability and reliability of the ERP system
• Participate in patch management and system upgrades
• Maintain application configurations and settings
• Contribute to continuous improvement of support processes and service quality
• Analysis & Continuous Improvement
• Perform root cause analysis (RCA) for recurring incidents
• Propose functional and technical improvements
• Enhance documentation and operational procedures
• Support optimization of business processes
• Triskell Support & Administration
• (Following training and knowledge transfer)
• Provide application support for Triskell
• Manage basic platform configuration
• Assist business users
• Contribute to the continuous improvement of the tool
• Stakeholder Interaction
• Solutions Team
• ✅ Work closely with ERP Product Managers and Project Managers
• Business Teams
• ✅ Provide support to end users
• ✅ Interact with Portfolio Management and Finance teams
• 3-5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance & Operations
• Experience working in environments with business-critical applications
• Proven experience delivering Level 1, Level 2, and Level 3 application support
• Technical Skills
• Troubleshooting and resolution of complex system issues - Level 4
• Strong operational discipline - Level 4
• Experience with APIs and system integrations - Level 2
• Functional Skills
• Strong analytical and problem-solving abilities - Level 4
• Good understanding of business processes and their translation into system solutions - Level 3
• Curiosity and willingness to learn - Level 3
• Strong communication and interpersonal skills - Level 3
• Languages
• English: C1 (Advanced)
• French: Nice to have (A1-B2)

Additional Information

As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform.

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