Floor Manager

About the role

Key Responsbilities 1. Floor Operations & Guest Services Active Floor Presence: Maintain high visibility on the floor to step in, support staff, and table-touch guests. Atmosphere & Flow: Regulate music volume, lighting, and cleanliness to meet brand standards. Conflict Resolution: Handle guest complaints and service recovery quickly and professionally. 2. Staff Leadership & Development Team Management: Train, onboard, and evaluate hosts, servers, and bartenders. Scheduling & Rosters: Create staff schedules, manage shift handovers, and adjust for sales volume or special events. Pre-service Briefings: Conduct daily meetings to communicate specials, VIP guests, and service goals. 3. Bar & Inventory Coordination Stock Control: Monitor bar and cellar inventory, track deliveries, and order supplies as needed. Menu Collaboration: Work with operations managers to craft, update, and merchandise beverage menus. Compliance: Ensure responsible service of alcohol and strict adherence to licensing laws. 4. Administration & Profitability Point-of-Sale (POS) Management: Process voids, comps, and employee time-clock approvals. Cash Handling: Oversee cash drawers, reconcile registers at shift changes, and prepare bank deposits. Health & Safety: Enforce food safety and hygiene protocols across the dining room and bar. Key Qualifications & Skills Experience: 3+ years in hospitality management or as a senior supervisor. Knowledge: Strong grasp of beverage programs (wine, spirits, cocktails) and food safety. Soft Skills: Exceptional multitasking, conflict resolution, and interpersonal communication.

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Company Intel

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