APC Program Assistant

About the role

To Support U.S. Urology Partners and it's affiliate by assisting the physicians and APC Nurse Navigator with patient care needs and treatment.

Responsibilities

• Mails "Intro to APC" packets to all new APC referrals as directed by navigator
• Evaluates the needs of all new APC patients to obtain financial information and to identify barriers (financial, emotional, etc) at new patient APC consult visit
• Completes the Patient Navigator checklist (electronically)
• Performs necessary process for obtaining financial assistance
• Maintains an up-to-date list of all patients actively receiving financial assistance to include pertinent grant information
• Assists in identifying / scheduling / referring patients to outside services
• Provides weekly provider schedule grid reports and assignment schedule
• Assists with creation and maintenance of provider schedules (APC blocks) and new APC consult appointments
• Answers calls and /or checks voicemail and routes calls appropriately
• Maintains call log
• References inventory supply log and orders supplies and distributes accordingly
• Assists with updating APC patient tracker
• Maintains electronic patient treatment calendar
• Actively participates in survivor outreach
• Performs APC document management
• Participates in APC educational opportunities as presented
• Maintains communication with the Pharmacy Technician
• Documents all patient interaction, calls, and or tasks involved in the care of the APC patient
• Maintains strict confidentiality
• Performs other duties as assigned
• What We Expect from You
• Education and/or Experience
• Required
• High School Diploma with previous medical facility/office experience
• One year experience in a medical practice setting
• Excellent verbal and written communication skills
• Knowledge of healthcare insurance verification and pre-authorization process
• Preferred
• MA certification or phlebotomy certificate
• EMR documentation experience
• Knowledge of medical billing or willingness to learn
• Knowledge of or willingness to learn excel to assist in data tracking
• Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
• Mathematical Skills
• Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
• To perform this job successfully, an individual should have knowledge of basic computer software.
• Other Skills and Abilities
• Knowledge of medical terminology to communicate with clinical staff
• Knowledge of health insurance and prior authorization process
• Knowledge of common safety hazards and precautions to establish a safe working environment
• Adapts easily to various environments
• Ability to read and comprehend oral and written instructions
• Ability to follow written protocols, policies and procedures
• Ability to establish and maintain effective working relationships with the patients, families, employees and the public
• Ability to communicate clearly and effectively
• Ability to organize, track and maintain quality assurance
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work Environment
• This job operates in a professional lab environment. This role routinely uses standard lab equipment.
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Travel
• Travel is primarily local during the business day. Minimal travel is expected on a regular basis.
• Position Type/Expected Hours of Work
• This is a full-time position. Days and h

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